Return Policy

Return Policy

 

Estika Medispa Skincare Return Policy

At Estika, we prioritize customer satisfaction and stand behind the quality of our skincare products. If you are not completely satisfied with your purchase, we are here to help.

 1. Eligibility for Returns
– Products must be unused, unopened, and in the original packaging.
– Returns must be requested within 14 days of the purchase date.
– Items purchased during sales or promotions may not be eligible for returns unless stated otherwise.

2. Non-Returnable Items
– Opened or used skincare products.
– Gift cards or promotional items.
– Items marked as “final sale.”

3. Return Process
– To initiate a return, please contact our customer service at [customer service email] with your order number and details about the product you would like to return.
– Once approved, you will receive a return authorization and instructions for sending the product back to us.
– Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent).

4. Refunds
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, the refund will be processed and credited back to your original method of payment within 7-10 business days.

5. Exchanges
– We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [customer service email].

6. Damaged or Defective Products
– If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the issue. We will provide a replacement or refund as needed.

7. Contact Us
If you have any questions about our return policy, please reach out to us at via whatsapp.

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